MAGENTOGUYS.COM
Please read our cancellation and refund policy carefully. By placing an order or engaging our services, you agree to be bound by the terms outlined below. If you have any questions, contact our support team before purchasing.
At MagentoGuys, we strive to deliver high-quality Magento development and related services. We understand that circumstances change, and we have established this policy to handle cancellation and refund requests in a fair and transparent manner.
The clauses below outline the conditions under which cancellations and refunds may be considered. We encourage all clients to read this policy in full before placing an order or signing a service agreement.
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the admin/merchants and they have missed the process of delivering them.
No cancellations are entertained if the orders have been communicated to the admin/merchants and they may have missed the process of delivering them. Once the fulfilment process has begun, we are unable to reverse the order.
There is no cancellation of orders placed under the delivery in 3 business days. Due to the expedited nature of these orders, fulfilment begins immediately and cancellation is not possible once the order has been placed.
No cancellations are entertained for those services and packages that the MagentoGuys marketing team has obtained or special occasions. These include Christmas, New Year, and any such festive/special offers as declared by MagentoGuys from time to time. These promotional packages are non-refundable and non-cancellable by nature.
In case you feel that the service is not delivered as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service team after looking into your complaint will take an appropriate decision. Complaints raised after 24 hours may not be eligible for review.
If you believe you are eligible for a cancellation or refund based on the clauses above, please contact our customer support team immediately. Provide your order details and a clear description of your concern.
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